Frequently Asked Questions

Yes, replacement parts are available for purchase:

• Additional ECPad Sets: Available in 4-pack or 8-pack configurations
• Storage Bag: Insulated carrying case for frozen ECPads

Having extra ECPads allows for continuous cooling by swapping out thawed pads with frozen ones. Visit our accessories page or contact support@emcools.com for current pricing and availability.

One size fits most. The adjustable straps accommodate a chest circumference of approximately 34 to 44 inches (86 to 112 cm). We’ve successfully fit users from about 5’0” (150 cm), 100 lbs up to 6’4” (193 cm), 250 lbs comfortably. If you’re outside this range, drop us a question.

The ArcticCore Vest is designed for anyone who needs reliable cooling in hot conditions:

Athletic & Recreation:

• Runners, cyclists, and triathletes training in heat
• Hikers and outdoor adventurers
• Sports coaches and athletes during competitions

Occupational Use:

• Construction workers and contractors
• First responders and emergency personnel
• Warehouse and factory workers
• Landscapers and outdoor maintenance crews

Comfort & Personal:

• Individuals with heat sensitivity
• Those working in non-climate controlled environments
• Anyone seeking comfort in hot weather

Vest Cleaning:

1. Remove all ECPads from the vest pockets
2. Machine wash on gentle cycle with mild detergent
3. Use a mesh laundry bag for added protection
4. Air dry only - do not put in dryer

ECPad Maintenance:

• Wipe clean with a damp cloth as needed
• Never machine wash or dry ECPads
• Allow to air dry completely before refreezing
• Store in freezer or cool, dry place when not in use

Caution: Never expose ECPads to heat sources or put them in the dryer as this will damage the HypoCarbon® technology.

The ECPads should be removed before cleaning. The vest itself is hand or machine washable (gentle cycle, using a laundry bag). Use mild detergent, and hang dry. Do not put the ECPads in a washer or dryer – simply wipe them with a damp cloth if needed.

Preparing your ECPads is simple and straightforward:

1. Initial Freeze: Place all 8 ECPads flat in your freezer for 4-6 hours or overnight
2. Temperature Setting: Ensure freezer is set to 0°F (-18°C) or below
3. Positioning: Lay pads flat when freezing
4. Ready State: ECPads are ready when completely solid and rigid to touch

Important Notes:

• ECPads can remain in freezer indefinitely until needed
• No special preparation required before first use
• Keep spare sets frozen for continuous cooling capability

Up to 2 hours of deep cooling per pad set. Swap in a frozen spare set for all-day cooling; the All-Day Kit ships with two sets for up to 4 hours.

Yes, the HypoCarbon® cooling medium is completely safe:

• Non-toxic Formulation: Bio-safe and harmless to skin
• Field-Proven: Originally developed for direct patient use in hospitals
• Environmentally Safe: No harmful chemicals or environmental hazards
• Leak-Resistant Design: Durable construction makes leaks less likely

In the unlikely event of a leak, simply wipe clean with water. The liquid is non-staining and poses no health risks. However, our ECPads are built with reinforced seams and have undergone extensive durability testing to prevent leaks.

HypoCarbon® is our proprietary cooling technology originally developed for medical emergency applications. Key differentiators include:

• Superior Performance: 15x more thermal conductivity than conventional ice packs
• Field-Proven: Used in emergency medicine for targeted temperature management
• Skin-Safe: Non-toxic, bio-safe formulation that's harmless even if leaked
• Consistent Temperature: Maintains optimal cooling temperature throughout use period
• Sustainable: Environmentally friendly and infinitely reusable

Unlike traditional cooling methods that only provide surface relief, HypoCarbon® technology targets core body temperature for more effective and longer-lasting cooling.

We offer shipping on orders to the following regions:

• Singapore: 3-5 business days
• United States: 5-7 business days
• Europe: 5-7 business days
• Rest of World: 7-14 business days

Processing: Orders are processed within 1-2 business days. You'll receive tracking information via email once your order ships.

Note: International customers may be responsible for customs duties and import taxes as determined by their local authorities.

30-Day Money-Back Guarantee:

• Full refund within 30 days of delivery
• Product must be unworn and unwashed
• Original packaging and tags must be included
• Contact support@emcools.com to initiate return

1-Year Limited Warranty:

• Covers manufacturing defects in materials and workmanship
• Includes vest construction and ECPad integrity
• Does not cover normal wear and tear or misuse
• Register your product at emcools.com/warranty for coverage